Warranty & Guarantee
We stand behind the quality of every Jildia product
Jildia Lifetime Quality Guarantee
Every Jildia product is backed by our Lifetime Quality Guarantee. We warrant that our products are crafted from premium materials and manufactured to the highest standards.
What's Covered
- Defects in materials and craftsmanship
- Hardware and closure failures
- Stitching defects
- Structural integrity issues
Warranty Coverage
One Year Limited Warranty
All Jildia products include a one-year limited warranty covering manufacturing defects.
Extended Coverage
Beyond one year, we continue to honor defects in materials and craftsmanship for the lifetime of the product.
Normal Wear & Tear
Our warranty does not cover normal wear and tear, which we believe only adds character to your product.
What's Not Covered
- Normal wear, creasing, and patina development
- Damage from misuse or accident
- Water damage or staining
- Loss or theft
- Professional repairs made by unauthorized parties
- Cosmetic changes or discoloration from use
Making a Warranty Claim
To file a warranty claim, please contact our customer service team with:
- Your order number and purchase date
- Photos of the defect
- Description of the issue
Email us at support@jildia.com and we'll be happy to help resolve any issues with your purchase.